RETAIL COMMUNICATION PLATFORM
Sharing Talk on
"Retail Service Innovation: How to Breakthrough Services from What Customers Want"

中文版

 
March 2016 (Fri)
18
 
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Service innovation improves retailers' competitive edge, enhance customer experience and create moment of truth.  How to transform innovative ideas into your service that fit customers' need and market trends? 

Under the Series Activities designed for Retail Communication Platform in 2016, we invited Ms. Wendy Cheng, the Director of Customer Services Office of The Lifestyle Group Limited – ClubONE, to share experience and insight in developing successful innovative service from customers' need.


COMPANY BACKGROUND
ClubONE is established in 2002 under The Lifestyle Group. They aim to provide innovative and  customized “club-styled wedding and banquet services” and one-stop professional banquet and wedding planning services.  To meet different customers' needs, ClubONE is the pioneer to breakthrough wedding traditions and promote exceptional wedding services with different innovative service.

ClubONE is recognized the awards in “2015 Hong Kong Award for Industries: Customer Service Grand Award”, “2015 5+ Years Caring Company” and “2013 Hong Kong Top Service Brand”.

Speakers

Ms. Wendy Cheng
Director of Customer Services Office
The Lifestyle Group Limited – ClubONE

Language

Cantonese

Date

18 March, 2016 (Friday)

Time

16:00 to 18:00

Venue

HKRMA Conference Room
(10/F, First Commercial Building, 33-35 Leighton Road, Causeway Bay, Hong Kong)

Fee

Free of charge

Outline

Session 1: Sharing by Speaker (16:00-17:30)

  • Sharing on how ClubONE develops its innovative service to fulfill customer needs under the changing market trend
  • How innovative service creates competitive advantages in customer experience
  • Case sharing
  • Q&A session

Session 2: Networking (17:30-18:00)

Registration You may register via Online Registration
 

Deadline

16 March, 2016

Enquiry

Te: 2866 8311 Fax: 2866 8380
Enail: [email protected]  Ms. Michelle Li


 
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